Terms & Condition

Welcome to Sutravapa ("we," "our," or "us"). These Terms & Conditions govern your access to and use of our website, www.sutravapa.com, and the purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that:

- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- The information you provide is accurate, complete, and up to date.

2. Products

Sutravapa specializes in authentic handloom sarees and related textile products.

As our products are handcrafted:

- Slight variations in colour, weave, texture, zari, and design are natural and are not defects.
- Product colours may appear slightly different due to monitor or mobile screen settings and lighting conditions.

3. Pricing

- All prices displayed on the website are in Indian Rupees (INR).
- Prices are subject to change without prior notice.
- Applicable taxes, if any, will be displayed during checkout.

4. Orders

We reserve the right to:

- Accept or reject any order.
- Cancel an order due to pricing errors, stock unavailability, suspected fraud, or any other legitimate reason.
- Limit quantities purchased per customer where necessary.

If your order is cancelled after payment has been received, a full refund will be processed.

5. Payments

We accept payments through secure payment gateways.

Sutravapa does not store your credit card, debit card, UPI PIN, net banking credentials, or other sensitive payment information.

6. Shipping & Delivery

Shipping timelines are estimates and may vary due to:

- Courier delays.
- Weather conditions.
- Festivals or public holidays.
- Circumstances beyond our reasonable control.

Delivery dates are not guaranteed.

7. Returns & Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms & Conditions.

8. Intellectual Property

All content on this website, including but not limited to:

- Logos
- Brand name
- Product photographs
- Videos
- Text
- Graphics
- Designs
- Website content

is the property of Sutravapa unless otherwise stated and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

- Use the website for any unlawful purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Upload malicious software or harmful code.
- Misrepresent your identity.
- Interfere with the operation or security of the website.

10. Limitation of Liability

To the fullest extent permitted by law, Sutravapa shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website or the purchase of products.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for their content, policies, or practices.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Force Majeure

Sutravapa shall not be liable for delays or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, strikes, pandemics, government actions, internet outages, or courier disruptions.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts where Sutravapa's principal place of business is located, unless otherwise required by applicable law.

15. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with a revised Effective Date. Continued use of the website after such changes constitutes acceptance of the revised Terms.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Website: https://www.sutravapa.com
Email: supportsutravapa@gmail.com