Privacy Policy

At Sutravapa, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.sutravapa.com, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

- Full name
- Email address
- Mobile number
- Shipping and billing address
- Payment-related information (processed securely through third-party payment gateways)
- Order history

Non-Personal Information

- IP address
- Browser type and version
- Device information
- Pages visited and browsing activity
- Cookies and similar technologies

2. How We Use Your Information

We use your information to:

- Process and deliver your orders.
- Provide customer support.
- Communicate order updates and shipping information.
- Improve our website, products, and customer experience.
- Send promotional offers, newsletters, and product updates (only where permitted by law or with your consent).
- Detect and prevent fraud or unauthorized activities.
- Comply with legal obligations.

3. Payment Information

We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers. Payments are processed securely through trusted third-party payment service providers using industry-standard encryption.

4. Cookies

Our website uses cookies to:

- Remember your preferences.
- Improve website performance.
- Analyze website traffic.
- Enhance your shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

- Delivery and logistics partners.
- Payment gateway providers.
- Technology and website service providers.
- Government or regulatory authorities where required by law.

These parties receive only the information necessary to perform their services.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

- Fulfill your orders.
- Meet legal, accounting, and tax obligations.
- Resolve disputes.
- Enforce our agreements.

8. Your Rights

Subject to applicable law, you may have the right to:

- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Withdraw consent for marketing communications.
- Request details about how your information is processed.

To exercise these rights, please contact us using the details below.

9. Marketing Communications

If you subscribe to our newsletter or promotional communications, you may opt out at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

11. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the website after such changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Website: https://www.sutravapa.com
Email: supportsutravapa@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.